“We get messages,
but not enough detail.”
Ask the questions that help your team respond. Keep the first enquiry short and collect more when it’s needed.
WEB DESIGN / CONNECTED CUSTOMER JOURNEYSA better website.
A better website.
A clearer path
to your next client.
Your website should make your offer clear, capture the right details and give your team a useful next step.
We bring the website and the enquiry process together, so a new lead has somewhere to go after someone presses “send”.
Plan my website A short brief. A scoped conversation. No payment to enquire.YOUR NEXT CHAPTERMake the
next step easy.
next step easy.
A clear offer. A useful enquiry.
THE WORK CONTINUES
ILLUSTRATIVE INTERFACE / SCOPE AGREED FOR YOUR BUSINESSNew enquiry capturedEXAMPLE
Customer details, the request and its source.
Ready for review in your follow-up board.
NewContactedProposal
BASED IN CAPE TOWNBRAND + WEBSITE + ONE CUSTOMER JOURNEYCONNECTED TO THE WAY YOU WORK
WHEN THE NEXT STEP GETS LOSTGood interest.
Good interest.
Now what?
Someone visits your website. They’re interested. But the form asks too little, the message gets buried, or nobody can see who should follow up. That’s the gap we work on.
“We get messages,
“We keep copying
the same information.”
Capture a brief once and make it available in the agreed workflow. Assess existing tools before adding another system.
“I don’t know what
happened to that lead.”
Give the enquiry a status, a next action and a person responsible. Keep the human decision visible.
THE CONNECTED WEBSITE / A FOCUSED STARTMake the offer clear.
Make the offer clear.
Keep the enquiry moving.
A practical starting scope, shaped around one customer journey. We confirm deliverables, responsibilities, price and timing before work begins.
A website that sounds like your business.
Page structure, brand presentation, content direction and responsive layouts. Start with a focused service-led website rather than an oversized build.
Useful details, captured once.
A structured enquiry form, clear validation and an on-screen acknowledgement. The agreed setup gives each submission a reference.
A visible next step for your team.
A protected lead view, ownership, status and follow-up actions. We scope the connection around your current tools and who will use it.
Know what you have and how to use it.
Check the agreed journey, review mobile layouts, explain owner access and agree maintenance responsibilities. Ongoing support is scoped separately.
TRY THE JOURNEY / ILLUSTRATIVE DEMONSTRATIONFrom “I’m interested”
From “I’m interested”
to a useful next step.
This example shows the structure of a connected enquiry journey. It is a demonstration, not evidence of client results or an automatic sale.
- The information
- The decision
EXPLORE OUR OWN WORKSee the thinking.
See the thinking.
Explore the detail.
Examples from our own brand ecosystem. These show design and workflow thinking; we do not present them as independent client testimonials.
TrustArc
A FEW THINGS TO AGREE FIRSTClear scope.
Clear scope.
No surprises.
What will it cost?
We quote after reviewing the brief and agreeing the pages, content, workflow and connections. The proposal sets out the project fee, payment stages, any tax treatment, third-party charges and optional support. There is no payment to submit a brief.
How long will it take?
We agree milestones after checking scope, delivery capacity, content and access to the required systems. Your enquiry does not commit you to a delivery date.
Can you connect our existing tools?
We assess access, APIs and data quality during discovery. We confirm feasibility, costs and responsibilities before including an integration in the scope.
Will this guarantee more sales?
No. A clearer offer and enquiry process support your sales work. Demand, pricing, advertising, response quality and fulfilment all affect the outcome. We agree what can be measured rather than promise revenue.
Who owns the website and what happens after handover?
Your proposal must state ownership, hosting, domain access, third-party accounts and support boundaries. Ongoing changes, content and subscriptions are agreed separately.
LET’S START WITH YOUR BUSINESSWhat should your
What should your
website make easier?
Tell us what you offer and where enquiries get stuck. We’ll review the brief, discuss fit and scope, then prepare a proposal if there’s a useful next step.
01 / Your brief is saved.02 / We discuss the problem and scope.03 / You review a proposal before committing.
support@processbridge.co.zaPrefer WhatsApp? 081 528 6887For data, analytics, forecasting or a broader automation project, you can also use our discovery brief.